Support

Helpdesk

We've all faced that blank screen scenario, unrecognized errors, the mouse that fails to move and the keyboard which does not want to write ......the down-time and interruptions effect for your business can be very costly.

Our industry leading Helpdesk Support ensures your business continuity plans using flexible and cost effective IT support.

We can work with your existing technical team to complement their resources and help fill skill gaps or act as your outsourced IT support department.

We offer a range of managed Helpdesk support that provides the help you need to keep your business running smoothly and giving you peace of mind.

All of our Support packages are covered by Service Level Agreements that are continually monitored.

At SAS, we aim to respond within 4 hours and fix within 8 hours, as our Helpdesk is available during all business hours, and Out of hours access is also available to clients with tailored made service level agreements.

Each of our Technical Support Engineers are qualified in a wide range of hardware and software solutions and can either assist you on phone, by email or remote log in.

Our Helpdesk Software provides a 'ticketing' scheme for all issues logged either by email, phone or through our upcoming client portal. This provides a transparent trail of issue logging, response, status and outcome.

Though we are sure our clients will be satisfied and happy with any support issues settled, we understand that there are times this may not be the case. We therefore welcome all comments, suggestions or criticisms which will help improve our services.

Transferring the day-to-day management of your core IT systems and solutions to experienced experts is a strategic decision which will give you more improved and effective business operations.

The majority of IT departments spend upwards of 70% of their time maintaining already existing systems thus creating an environment that can only react to business needs.

SAS Technology Solutions can help create a proactive IT environment, bringing together your organization's distributed systems to create a dynamic infrastructure.

Email, hosting and backup are utilities in your IT system which provide no quantifiable business benefit - and are only noticeable when they fail.

By focusing on and bringing together these utilities under a managed Outsource service we can deliver your business reliability with your core IT elements.

Benefits:

Peace of Mind

»  single point of contact for all network issues
»  single supplier instead of multiple vendors

Cost Effective IT Management
»  known costs & fixed price contracts
»  no need to invest in building own
    management & reporting systems
»  Lower TCO (total cost of ownership)

Each client who selects our monthly Support Service Package is provided a SLA following an intensive systems review.
It is critical that we understand your systems and technology thoroughly so as we can provide your business with the best Support Package available.

Working together we will establish an SLA which will deliver your business with a high quality technical support which in turn is constantly monitored and updated in line with your technology & business requirements.

Services

 No business today can operate efficiently without a reliable and fast communication service. Your business demands high speed, secure and reliable data communications.
  Our range of services includes internet access, leased line services, fiber services, VPN connections and remote access services.
  With our specialized knowledge and experience we can design, supply, install and maintain a cost effective and reliable communication system for your business.

From basic broadband and internet access to wide area coverage communication networks, our services enable you to connect with your customers, clients, partners, suppliers and staff.

Professional Services

Consultancy

SAS provides technological expertise across a wide range of industry best practices; the SAS consultancy team assists businesses in meeting their existing and future IT requirements, so together we can map a plan to help you achieve your technology goals which will in turn improve your business performance.

We can provide a wide range of solutions and services which we can install, maintain and support over the coming years during our business relationship.

We have developed innovative methods of working to make life in business easier and with our wide range of accreditations and industry partnerships, you can be rest assured our support and services will deliver a best of breed product for your business.

Project Management

Our in-house team of seasoned professional project managers brings a solid foundation of experience in managing a wide range of technology projects.
As a scalable technology company, we can assist with all projects from rollout through migration and implementation.

Asset Management

The lack of up to date information on hardware and software in your company, can lead to a number of issues.
Service desk engineers not using the correct information, underutilized assets and missing assets are common problems.
As a result of asset management reporting with SAS, business productivity can be increased by replacing or updating hardware and software.

Performance Audit

To help you understand how your systems and networks are performing, we can offer performance and capacity audits.

Our first step is to always fully understand you, your business and what you require from your IT systems, in the short, mid and long term.

As experienced consultants we provide proposals for optimization and suggest solutions for any areas identified as potential issues.

System Audit

If you are looking for help with your current IT system and are not sure how best to proceed, a great starting point would be to arrange one of our technology consultations.
e of our team will visit your business premises and undertake a review of your current IT systems and compile a comprehensive survey report on your technology status.

This report will also include recommendations on how you can improve your business practices through available technology solutions.

Hardware & Software Procurement Services

With our wide range of industry accreditations and partnerships we can provide businesses with both IT hardware and software at competitive prices.

 
We can therefore provide our clients a wide range of both branded and in-house PCs, laptops, printers, computer components and software at extremely competitive prices.

Our offices also houses our repair and service desks where we can install software, repair damaged and infected systems as well as replace and upgrade existing components such as memory, processors and graphic cards.

Our team can offer expert advice and assistance on every aspect of IT including IP Telephony, Networking, Servers, Security, Storage and Wireless Networking.

From initial ideas through to fully functional systems, all you need to do is work with us to let us understand your business and your requirements.

Let us do all the hard work, designs and paperwork for you!

Service beyond the sale is at the forefront of SAS's customer service strategy.

We pride ourselves on providing exceptional customer service before and after the sale. The success of our business depends on the success of yours.

Solutions

Network Infrastructure

Without a stable network infrastructure, most businesses would be unable to operate effectively.

SAS solutions using both wired and wireless networks allow your business to operate safe in the knowledge you are using state of the art technology solutions.

Let us recommend, design and implement a solution for you, with Understanding the importance of a client's communications, data networking and computing systems is a priority for SAS Technology Solutions.

Our infrastructure solutions tailored to meet you and your business needs include a wide range of IP and analogue services from a single point through to national multipoint routed networks.

Wired Networks

The importance of wired LAN and WAN networking services are priority in any business.

We can provide layer 1 physical cabling such as CAT5 and CAT6 networks, fiber optic, analogue, digital and IP telephony cabling in addition to Layer 2, 3 and 4 services from Cisco and HP.

Our complete project plan includes initial design, installation and maintenance for switches and routers in the access, distribution and core network areas.

Wireless Networks

An increasing number of organizations are moving toward a wireless infrastructure to complement their existing network to allow mobility, productivity and more importantly cost savings.

SAS Technology Solutions provide wireless access networks and wireless mesh networks from world leading manufacturers.

Remote Working

SAS Technology Solutions can recommend, design and implement various solutions to keep your remote offices, branches and mobile workers securely connected.

Multi-Site Connectivity

SAS Technology Solutions can provide a range of solutions to help your business operate reliable and robust data communications between multiple sites.

SAS Technology Solutions are happy to offer a network review service to help you understand how your network is performing, discover existing and potential problems and see how your network would cope in future scenarios.

Server & Desktop Solutions

The heart of any business these days is the underlying server infrastructure which provides all the essential services, information, resources, applications and devices to everyone in the organization.

Our highly experienced team has a wealth of knowledge in leading software systems and integration to existing legacy systems.

SAS Technology Solutions have considerable experience and expertise in keeping these essential back-end systems running smoothly and keeping them highly available.

Server Solutions

If you are starting a new project or a productivity migration to later technology, SAS Technology Solutions can provide a wide range of solutions geared towards your business needs.
We have a proven track record designing, implementing and maintaining core server infrastructure with technologies such as Active Directory, Exchange Server, SQL Server, File & Print, application services and terminal services.

Desktop Solutions

In order to give our customers one of the most secure, reliable and productive systems to date, we use the latest Microsoft technologies in desktop operating systems.

Employees can use enhanced mobility technology to stay connected in and out of the office, finding information more easily and collaborating closer with new search and organization features.